MS Office Applications- Functional overview and confidence booster sessions - Word, Excel, Access, Outlook
- Forms, mailmerge and label generation
- Behind the scenes coding (VBA integration) for the technical user
- Tips, Tricks and shortcuts for the novice user
Internet- Setup Outlook (Express) for multiple email accounts
- Email security, attachments, file types, and how to avoid viruses
- How to structure and make use of browser Favorites (IE and Firefox)
- Dealing with cookies and internet page caching
- Browser settings (IE and Firefox), features and file download issues
- HTML basics, and viewing online source for coding tips
Troubleshooting- Review installation hardware/software setup and security issues
- Review backup and anti-virus policies and their implementation, making recommendations as needed
- Resolve application and installation errors, memory conflicts and registry issues
- Advise on upgrade options and minimum specification requirements